BQAN offers global shipping. All shipping rates are calculated at checkout based on the size/weight of your package and your location. You can see your custom rate by adding your desired items to your cart and proceeding through the checkout process. Orders ship Monday-Friday, excluding major US holidays. SHIPPING TIME FRAMES PROVIDED BY THE CARRIER ARE ESTIMATES ONLY. And these estimates DO NOT include order handling time at our warehouse. For in-stock orders please allow at least 3-4 business days to receive your shipping confirmation and tracking number. Large orders and orders received during holidays or sales promotions may take longer to process. Orders are processed immediately after checkout is completed. For this reason, we are not able to make ANY changes to the order once you complete the checkout process (including cancellations, additions, removals, etc).
All orders are securely packaged and shipped FOB (freight on board) which means we are unable to take responsibility for or control your package once it has left our fulfillment facility. As such BQAN is not responsible or liable for packages after they are picked up by the carrier. We are not liable for lost, damaged, or stolen packages. Please note shipments DO NOT include insurance nor are we able to arrange for delivery or signature confirmation. Please choose a secure address to receive your orders. Please understand we are not able to provide any more information than provided by your tracking information, nor are we able to control manage or change how packages are handled by the carrier after pickup from our facility, during transit, as well as delivery. In the event you are unable to locate your delivery please contact the carrier first as they are best able to help you. Should you receive a product that is damaged upon arrival please send us an email with photos of the product and packaging to BQANjacky2019@126.com.
***Please note all taxes, importation fees, duties, and/or customs charges imposed by your local government and/or mail service are not controlled nor covered by The Nail Hub. Please be advised you may have to pay taxes/duties/fees on orders you import to your country and you may be required to furnish special permission to do so. All documentation required and associated importation charges are your sole responsibility. Any packages returned due to failure to pay, inability to accept due to lack of required documents, or refusal will be assessed for completeness, damage, and if in good resellable condition will be refunded for the purchase price less the original shipping cost, restocking fees, and return fees imposed by the carrier. In the event an order/package is lost due to any of the aforementioned failures, The Nail Hub reserves the right to delay or deny any refunds/reimbursements until we are in possession of the returned goods.***